It is our policy to charge only the actual UPS or FedEx shipping charges. We ship via Ground, 3 Day , 2nd Day Air or Next Day Air. On small shipments to the west coast, we recommend 3 Day because it cuts about 3 days in transit and is not much more expensive than the regular ground service. Most orders placed by 1:00 PM EST will be shipped the same day. If you are in urgent need of a product please contact the sales office at (860)482-8283 to insure we can ship the item immediately.

It is our policy to accept any inventory product purchased directly from us and currently offered for sale in our catalog for exchange or, at our option, a refund. All items are subject to a 10% restocking fee. Products must be in resalable condition with no paint or alterations. If rework is necessary, the cost of the rework will be deducted from the credit allowed. If a product was purchased from a Borgeson dealer, the return must be handled through that dealer. Before any item can be returned to us, a Return Authorization Number must be obtained from us. COLLECT CALLS OR C.O.D. SHIPMENTS ARE NOT ACCEPTED. The Return Authorization Number must be clearly marked on the outside of the box and paperwork with replacement instructions must be included.