Home :: Terms & Conditions

Terms & Conditions

  • Shipping Information
  • It is our policy to charge only the actual UPS shipping charges. We ship via UPS Ground, 3 Day Select, 2nd Day Air or Next Day Air. On small shipments to the west coast, we recommend 3 Day because it cuts about 3 days in transit and is not much more expensive than the regular ground service.
  • Warranty
  • Borgeson will not be liable for personal or property damage caused by the use or misuse of any product that we manufacture or sell. We have no control over installation and/or use of our products. We will repair or replace, at our option, any product found to be defective in either material or workmanship subject to our inspection. Normal wear is excluded from this warranty. Any product that has been abused, altered, or incorrectly installed is not covered. Our sole remedy shall be repair or replacement, no monetary refund will be granted. Any parts used in competition are excluded from this warranty.
  • Return Policy
  • It is our policy to accept any inventory product purchased directly from us and currently offered for sale in our catalog for exchange or, at our option, a refund. All items are subject to a 10% restocking fee. Products must be in resalable condition with no paint or alterations. If rework is necessary, the cost of the rework will be deducted from the credit allowed. If a product was purchased from a Borgeson dealer, the return must be handled through that dealer. Before any item can be returned to us, a Return Authorization Number must be obtained from us. COLLECT CALLS OR C.O.D. SHIPMENTS ARE NOT ACCEPTED. The Return Authorization Number must be clearly marked on the outside of the box and paperwork with replacement instructions must be included.
  • Claims For Damage In Shipping
  • Claims for damaged or lost merchandise are to be made to the freight carrier. If you receive a damaged package or a package that looks like it has been tampered with, make a written note on this to the freight carrier when you sign for the package. A verbal note to the driver is not sufficient. Carefully open and be sure to save the damaged container as visible proof. This is the first thing they will ask to see. Notify the local office of the freight carrier as soon as possible.
  • Maintenance And Inspection
  • The steering system must be in perfect operating condition at all times. It should be checked on a regular basis. Components should move freely with no play. If play develops, replace worn parts as necessary. Check all set screws, clamp screws and pins for tightness. Welds are especially difficult to inspect by eye, but look for any visible cracks.